Sze Wong unleashed a shot across the bough of mobile data collection pricing today, as he announced revised unlimited use pricing and an overhauled customer service structure, focused on start-to-finish support towards customer success. Gone are the days of salesmen handing off a client to support, never to be seen (not that this was EVER really what iFormBuilder did). And gone are the days of organizations needing to juggle users and devices like a family swapping out their Netflix account across the computers. In place is a system that we at iFormBuilder thinks will free NGOs, BioTech and Engineering Firms, Education Directors and retail users alike, letting them focus on what is important— their mission, product, or initiative.
In Sze’s letter, posted right on the front page at iFormBulder.com today, he states that:
We are going to ‘disrupt’ the marketplace by introducing an unlimited plan. Usage of iFormBuilder has evolved from a simple paper replacement solution to redefining workflows; making it possible to achieve massive productivity gains. The new unlimited plan will be an industry first, which will ‘free’ the administrator from worrying about mundane tasks such as user licenses and device management, allowing them to perform more ‘value-added’ business exercises such as optimizing workflow.
Happy New Year! I wanted to take some time and thank you all for a wonderful year. It’s hard to believe 2013 is over.
The last couple years have been a great journey for us. Our user base has doubled to over 20,000 users worldwide, and in the same period, usage exploded with a growth rate of 20 times what we saw in 2012 (10 million+ transactions monthly). This summer kicked off our 10 year expansion plan with the opening of an office in Hong Kong. While it is a bit scary to step outside of one’s proverbial comfort zone, that is what ‘growing up’ is all about.
In 2014, we are going to do something dramatic, by disrupting the market inside and out.
From the business standpoint, we are going to ‘disrupt’ the marketplace by introducing an unlimited plan. Usage of iFormBuilder has evolved from a simple paper replacement solution to redefining workflows; making it possible to achieve massive productivity gains. The new unlimited plan will be an industry first, which will ‘free’ the administrator from worrying about mundane tasks such as user licenses and device management, allowing them to perform more ‘value-added’ business exercises such as optimizing workflow.
From an organizational standpoint, we are going to ‘disrupt’ our own sales and support teams, by redefining the groups, into one cohesive unit called the ‘Customer Success’ team. The team has only one goal and mission for our company, which is to make our customers wildly successful. A simple analogy would be to compare our mission to the Marvel Avengers; while they may have many different skill sets and personalities, their single mission is to work together to save the world. Well, our world is you.
Finally, I wanted to express how grateful I am for this job. You have allowed us to be part of your work; saving endangered species, enriching students education, finding new water sources in Africa, ensuring buildings are secure, labs are nontoxic, operating rooms are safe, assisting coffee farmers get fair pay for their crops, and lastly, giving seeds to farmers to build sustainable economies. I am sure the new year will bring us new challenges, and solve them we will.
You can rest assured, in 2014, we promise to work even harder to help you achieve what is important in your world.
Happy New Year!
Sze Wong, CEO
Zerion Software, Inc.
Our full revised pricing structure will be released next week, with a robust FAQ for existing and new clients — the emphasis is on client success, and we want to make sure that everyone can see that 2014 is a year for growth and change– in a disruptively pleasant way.
Are you ready for a Mobile Data Collection Tool that focuses not on just Big Data, but Smart Data Management? Take advantage of iFormBuilder, the Best Mobile Data Collection Apps for Android and iOS, used by NGOs, Corporations, GIS Teams, and Educational Facilities around the world!